Call center agents quality monitoring: do you have a call center that records customer calls and your agents complain about call quality?
How to setup real-time RTP monitoring?
One can easily setup real-time RTP monitoring using Sevana PVQA Server to receive information on calls with QoS (packet loss, jitter etc) and QoE (noise, dead air, echo etc) issues.
Mobile-to-mobile test and monitoring
Would you like to setup mobile-to-mobile test call or monitor end-to-end call quality on a set of mobile phones?
Sevana QualTest is the solution that lets you establish this within one business day and receive full details on the quality score (MOS) and audio issues that have potentially degraded the call quality.
Analysis is performed directly on the phone, or one can have multiple phones connected to an USB port to make simultaneous tests.
All test results are aggregated directly at the backend of your choice.This can be Sevana QualTest backend or your existing monitoring solution.
Another option is to use one of easy integrations of QualTest, which our clients prefer most.
Contact us for more details.
QualTest – Mobile Test Probe
Sevana QualTest mobile test probe is an application that checks current network conditions and estimates voice quality in mobile and VoIP networks. If your goal is to set up end-to-end or single-ended automated tests, receive test results at any backend of your choice, manage tests and watch test results and reporting at a friendly GUI, then QualTest is a good fit.
Sevana is sharing with open source community its tiny C++ wrapper for libevent library under MIT license. This helps us to quickly build HTTP clients and servers reducing development costs due to API simplicity and integration. We actively use it in our products to provide high performance HTTP processing.
Call quality issues maintenance prior your cusotmers complain
Do you want to know about call quality issues prior your customers start complaining?
Sevana libraries collect all the QoS and QoE data of the calls in real-time, providing immediate alerting on changes that affect callers’ perception, and discover and store reasons for call audio degradation. Map audio impairments on network metrics and discover QoE and QoS patterns, specific to certain routes, destinations, originations, or parts of the traffic.
End-to-end audio quality testing: is there a simple but powerful tool for end-to-end audio quality testing and file comparison?
Real-time network statistics and KPIs one can benefit from using PVQA Server
How to find call issues that affect callers’ perception?
Sevana PVQA analysis detects and informs about such annoying problems inside the call audio as:
VAD clipping – this impairment detects incorrect work of Voice Activity Detector (VAD). Detector finds edges of active and inactive fragments of the signal considering VAD worked too late (in the beginning of the speech) or too early (in the end of the speech).
