After more than ten years in call quality assurance, we bring the same technology to the well-being of Smart City citizens. A city already measures noise, air and traffic to raise the quality of life, so telecom QoS and QoE monitoring fits naturally alongside them. Smart City quality assurance turns everyday call data into a service citizens can feel, and the two examples below show how.
Two ways Smart City quality assurance helps citizens
Both ideas run on technology that already serves telecom operators today, so they are ready to pilot rather than research from scratch.
Safer emergency calls
The European emergency number 112 connects citizens to the fire brigade, a medical team or the police. Operators often receive short calls where the caller speaks briefly and hangs up, and the reason is not always clear.
Because impairment detection can flag a silent call, a noisy call or a stretch of dead air during the conversation, an operator gains another clue about what happened. As a proof of concept we would surface the reasons behind short calls and work with 112 teams on the impairments they most want detected, so the service that protects people works a little harder.
Messenger call quality, mapped
As 5G spreads and Internet speeds rise, more citizens place messenger-to-messenger calls instead of mobile ones, paying only for data. Yet many operators and many messengers share the same area, and quality varies between them.
Therefore a Smart City can sit above any single operator or messenger by monitoring messenger call quality on a regular basis. Citizens then get on-demand guidance on which operator and messenger perform best where they are, which lowers the stress of simply trying to be heard.
Proven technology, ready to pilot
The scoring behind both ideas is the same engine telecom providers already rely on, so a Smart City programme starts from a working base.
Objective quality, not guesswork
Whether you start with emergency calls or messenger quality, AQuA and PVQA turn raw audio into MOS and impairment metrics, so decisions rest on measured quality rather than impressions.
Built to run continuously
Moreover, VQ Monitor watches live traffic around the clock, so a Smart City quality assurance programme reflects the network as it is now, not as it was last quarter.
Bring call quality to your Smart City
Talk to our team about a proof of concept for emergency or messenger call quality.
