Call center agents quality monitoring: do you have a call center that records customer calls and your agents complain about call quality?
Figuring out call quality issues, problematic routes might be much easier with Sevana PVQA technology.
Setting up massive call recording analysis is a matter of a couple of minutes. In return one receives audio quality score (MOS) and report on audio impairments that influenced the call quality.
By the end of the analysis, you will have full picture on the calls that had most of the problems in quality and potential reasons for them. Interested in receiving this information in real-time? This just simple with PVQA technology implemented for real-time traffic analysis. Contact us for more information.