What are Sevana call quality testing offerings?
We are happy to offer all kinds of tools to test call quality in any network: VoIP, GSM, 5G, satellite
🔹 Vast call quality monitoring both on audio and protocol levels
🔹 Passive real-time and active scheduled call quality analysis
🔹 Call quality problem root cause analysis
🔹 Reliable network and payload MOS
🔹 Mobile-to-mobile call quality tests
Forecasting voice quality using network statistics was sufficient for the days when one could control the network.
Different suppliers, networks, systems, software, hardware influence customer and agent experience. Only network metrics cannot ensure that all entities involved in the voice path work properly and give the best or satisfactory quality of caller experience (QoE).
Using network parameters to calculate MOS for cloud-based contact center and agent connection does not represent possible issues inside the cloud or voice paths connected to it.
Automation of test calls simulating caller and agent activity that will play audio file of “excellent” quality (the so-called reference audio) over the environment and record actual audio received by correspondent endpoints will give objective quality score for the whole voice path if one can compare the reference and test files for quality loss.
Sevana AQuA makes this comparison fast and easy providing reliable MOS score and reports on various quality issues that affected the caller perception. Furthermore, AQuA will pinpoint timestamps of the conversation where the problems occurred and indicate the type of impairment, which will help to identify the “faulty” part of the voice path.
This approach is useful at any stage of deployment – evaluation, piloting, transition, or production. If on demand, or scheduled voice quality scoring is not enough one can use Sevana PVQA for real-time voice quality analysis, problems alerting and reporting within the same feature of indicating impairments that affected the quality loss, but in real time.
Waveform analysis is the approach that gives objective overview on voice quality in cloud contact centers. Sevana tools perform perfectly well for voice quality measurement and analysis in the cloud.
Sevana AQuA is the most flexible too for end-to-end voice quality testing:
🖋 Testing across multiple devices and networks
Improve your system’s QoE and invest in the future – waveform analysis works seamlessly for VoLTE, VoWiFi, RCS or any other approach
🖋 Flexible integration considering every client’s requirement
Feel free to develop your own call quality monitoring solutions implemented by your own staff
🖋 Easy integration into any kind of hardware
Work on any hardware of your choice
🖋 Automated and fast testing cycle reducing operating costs
Save time and money using automated quality monitoring system
🖋 Streamline root cause analysis
Automate call quality assessment and ease problem root cause identification
🖋 Customer-oriented support
We are always happy to help save our customer’s time
Keep an eye on call quality with sevana.biz
IVR prompt verification and IVR prompt test automation are quite common tasks, however, there is probably no particular tool to make it really easy. And this is because you might have not heard about Sevana AQuA.
General purpose of AQuA is to analyze quality of the test audio by comparing it with the reference of original quality. However, unlike other similar tools one can use AQuA for IVR prompt verification, because comparing different audio files will naturally result in low quality score. Using AQuA for IVR prompt verification you verify the prompt and test connection quality within the same test call.
Contact us to learn more on using AQuA for IVR prompt verification.
Do you want to compare reference and test audio to evaluate the quality in your own language, but don’t have a tool?
AQuA is an audio quality analyzer that gives you even more flexibility:
✔️Language Independence – AQuA can evaluate quality of audio in any language.
✔️Long and short calls support – analyzes audio shorter than 4 seconds and longer than 30 seconds.
✔️Works with Stereo Audio – test signals may be mono or stereo, narrow, wideband and super wideband.
✔️Allows parameters profiling – configurable perceptual model that best suits your test environment.
We would like to announce pre-release of new versions of AQuA and PVQA that introduce Machine Learning engine integrated into both technologies. With these new tools our customers now can train perceptual models of AQuA and PVQA to provide MOS (Mean Opinion Score) scores that better conform real user quality of experience. Please contact us for demonstration and evaluation.
#Great #News
We are happy to announce availability of AQuA 8.x that includes both AQuA and PVQA technology, providing additional information on #impairments in the #test audio that #affect human perception.
We encourage to try this version out by requesting an update for existing customers and trial version for new prospects.
