Call quality issues maintenance prior your cusotmers complain
Do you want to know about call quality issues prior your customers start complaining?
Sevana libraries collect all the QoS and QoE data of the calls in real-time, providing immediate alerting on changes that affect callers’ perception, and discover and store reasons for call audio degradation. Map audio impairments on network metrics and discover QoE and QoS patterns, specific to certain routes, destinations, originations, or parts of the traffic.
Every call, analyzed by the system, creates big data that one can study, using data analysis tools, to predict network behavior and call quality.