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Level 3-CenturyLink merger could open doors for UC partners

In UC news, business partnerships are in question after CenturyLink’s merger with Level 3. Meanwhile, RingCentral announces third-quarter revenue. Read…

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Does an API deployment only involve developers?

API development requires not only programmers and developers, but the business insight of legacy IT. Learn why employees with legacy…

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Team collaboration apps can help streamline communications

Organizations of all sizes and verticals can take advantage of cloud collaboration tools. The use cases provided here highlight the…

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Avaya, Talkdesk dial into contact center AI technologies

Bots, analytics and artificial intelligence tools are booming. Contact center AI, in particular, could enhance employee productivity and improve customer…

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Cisco Spark app to get voice-powered virtual assistant

A voice-powered assistant will soon be available in the Cisco Spark app. Early next year, the company plans to offer…

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Aligning IT with business still a struggle for enterprises

The idea of aligning IT with business needs has been around as long as tech itself. But enterprises still struggle…

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Fully integrated UC&C challenges vendors, enterprises

Vendors are busy integrating UC&C applications into one platform and moving to cloud-based services. But enterprises only want the specific…

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New RingCentral app integrations include Google, Slack, Alexa

Application integrations are becoming almost mandatory offerings among many cloud-based communications providers, and RingCentral just unveiled a bunch of them….

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Genband, Sonus merge to become Ribbon Communications

After finalizing a merger, Genband and Sonus will become Ribbon Communications. The combined company will focus on security and real-time…

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Virtual assistant apps not quite geared for businesses, yet

While popular among consumers, virtual assistant tools are not exactly deployed in enterprises. But IT leaders are showing interest in…

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