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Cloud video services offer business-grade quality

With advancements in cloud video services and public internet stability, business video calling now offers additional benefits, such as improved…

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Microsoft partnerships boost Skype for Business capabilities

Microsoft partnerships highlighted new products and services at its Inspire conference. Several partner companies had a keen focus on improving…

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Is enterprise collaboration software good for business?

From group chat to document sharing, there are myriad enterprise uses for collaboration software. We asked four IT pros if…

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IT pros connect with group communication software

An online group of industry professionals used a new app to transition from an online discussion board to a more…

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Will customer service chatbots replace contact-center agents?

The advent of AI and chatbots for customer service does not signal the end of contact-center agents. Learn why agents…

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UCaaS providers reap the benefits of changing attitudes toward cloud

Many organizations are viewing UCaaS as a more secure alternative to their on-premises technologies. Is it time for you to…

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Avaya customer engagement platform melds omnichannel and APIs

In UC news, Avaya announces a platform that combines Oceana and Breeze for omnichannel customer engagement, while a credit union…

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Microsoft Stream lacks key video content management tools

Despite its name, Microsoft Stream currently does not offer live streaming. The enterprise video service, launched last week, also lacks…

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Team chat applications face interoperability woes

Team collaboration apps are booming among businesses. But a lack of interoperability is creating headaches for users who rely on…

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End-to-end messaging encryption gives customers key controls

As enterprises adopt team chat applications, IT leaders should examine security tools. End-to-end encryption, for example, can provide key access…

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