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Google Cloud speech-to-text service gets revamp

Read more…: Google Cloud speech-to-text service gets revamp

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How do Twilio Flex API-based services affect contact center software?

Read more…: How do Twilio Flex API-based services affect contact center software?

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Software for team collaboration presents deployment challenges

Read more…: Software for team collaboration presents deployment challenges

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Cisco eyes blockchain messaging for better security

Read more…: Cisco eyes blockchain messaging for better security

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Cloud video services spark adoption of conferencing tools

Read more…: Cloud video services spark adoption of conferencing tools

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Slack Enterprise Grid adds security, compliance tools

Read more…: Slack Enterprise Grid adds security, compliance tools

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Microsoft Teams roadmap includes tighter Skype integration

Read more…: Microsoft Teams roadmap includes tighter Skype integration

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Polycom acquisition helps Plantronics against Cisco, Logitech

Read more…: Polycom acquisition helps Plantronics against Cisco, Logitech

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Open-office plans prompt noise-mitigation technology

Read more…: Open-office plans prompt noise-mitigation technology

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New contact center services boost customer engagements

Read more…: New contact center services boost customer engagements

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